Our top priority is to satisfy our customers. For every product you buy, we're introducing protection plans:
10 Days
No Questions Asked: Exchange or Return
6 Months
Product Warranty: One-time Exchange
Purchase not to your satisfaction? For all orders, we have a 10-day, no-questions-asked refund or exchange policy.
All orders and goods are eligible.
Available to all clients*, in all regions
Within 10 days of the date of purchase | T&C Apply
Our 6-month warranty provides a replacement for any products that are defective, regardless of the cause of damage.
All orders and goods are eligible.
Available to all clients, in all regions
Within 6 months of purchase
Exchange only once | T&C Apply*
If the product being returned or exchanged has been discontinued, substitute items of the same or lower value.
*Free replacement doesn't apply to situations where customers ordering wrong product/case/model.
Pro Tips
#1 Use a moist cloth to clean
Use a delicate, somewhat moist cloth that has been dipped in soapy water to clean the case.
#2 Do not clean with an alcohol wipe
#3 Avoid using bleach
Never clean the casing with bleach or other comparable agents.
Questions
What exactly does "100% Satisfaction Guaranteed" mean?
Our commitment to your happiness is unwavering. Our goal is to create a product that you sincerely enjoy and that accurately represents you. We provide a 10-day no-questions-asked return and exchange/refund policy for all orders if you're not satisfied with your purchase! No worries if you missed the 10-day guarantee window. Within the specified duration, we will offer one-time replacement under our six-month warranty. We'll work with you to ensure your satisfaction.
What is the procedure for the product warranty?
All Members who purchase OMGCASE products from our website are covered by a 6-month warranty, with the exception of screen protectors, camera lens protectors, phone ropes, AirPods cases, and apparel. If your item(s) develop a fault within six months of the date of original purchase, contact us with a brief explanation of the problem and a photo or video clearly demonstrating the defect, and we will arrange for a one-time replacement of the same product at no charge during the warranty term. If your product(s) are out of stock or discontinued, a comparable alternative can be offered in their place. Our guarantee does not apply to any other products besides OMGCASE products (such as smartphones, tablets, etc.). OMGCASE retains control of the ultimate judgments.
Do you offer a guarantee that covers all defects?
Most product problems that occur are covered by our warranty. It does not, however, cover degradation or any faults brought on by normal age or scratches brought on by the product's usual wear and tear. At our sole discretion, OMGCASE maintains the right to verify any submitted warranty claims or change warranty terms.
Can I still use the warranty if my order was a gift from a friend?
Only the account user of the placed order is eligible to make a warranty claim. Hence, the guarantee can only be claimed by your friend.
Can I ask for a different product as my warranty replacement?
Unless the original item is discontinued or out of stock, we can only supply the exact same product as the original order as a replacement.
